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Roaming refers to the ability to use your mobile device outside of your cell phone provider’s network. For example, when travelling to the U.S., your Canadian cell phone will still be able to receive and dial voice calls, send and receive messages and access data through “roaming”. Roaming Charges Roaming involves fees that are usually called “roaming charges”. If your wireless plan only includes usage in Canada, these roaming charges apply every time you use your cell phone when travelling outside of the country. For example, you will be subject to “roaming charges” when you answer a call from Canada or send emails, browse the internet or use apps while in the U.S. Each cell phone provider has di erent rates for pay per use roaming fees for voice, text and data. You can check with your own provider about your detailed pay per use roaming rates. Avoid High Roaming Charges It’s important to know that roaming charges can easily add up if you’re not careful in monitoring your usage when travelling. Here are 4 di erent ways to avoid high roaming charges: 1. Turn o data roaming Turning o data roaming on your device prevents it from accessing data through other networks when travelling. While data roaming is o , functions like the use of apps that require a data connection, sending picture messages and receiving emails will not work. However, you will still be able to make calls, send and receive text messages while data roaming is turned o . It is important to note with the use of voice calling or texting, roaming charges can still be incurred. Keep in mind that once you turn your data roaming o , there could be a backlog of emails and other app updates. If you decide to turn data roaming back on while still travelling, your phone will load the backlog that was waiting to be delivered since you turned data roaming o . This can result in unexpected roaming charges. Tip: If you want to access the internet while travelling, and not get charged for any data roaming fees, you can connect your phone to Wi-Fi networks. Most hotels, restaurants and shopping malls o er a Wi-Fi connection. When your phone is connected to Wi-Fi, you will have access to your email, the internet as well as use di erent apps with no additional roaming charges. 2. Get a SIM card from the country you’re visiting When you have arrived at your destination it is possible to purchase a SIM card from the local cell phone provider. To change SIM cards, you must remove your existing SIM and keep it somewhere safe until you return. You will need an unlocked device and a SIM card that ts your cell phone. Changing SIM cards means that you will use a local number from your destination. It’s important to know that your Canadian cell phone number will not work while your Canadian SIM is removed and you will need to make sure to let your family and friends know your new number attached to the SIM you just purchased. When you switch SIM cards, you will get charged the speci c cell phone plan rates of the country you’re visiting instead of the usual roaming charges. Don’t forget to put your Canadian SIM card back when you return from your trip! 3. Get a travel add-on Cell phone providers o er add-ons to your wireless plan that are usually called “travel packs”. These travel packs include a limited number of minutes, text messages and data usage allowance, which you can use during your trip. Rather than being charged for roaming every time you use your phone, you will just use the features included in the travel pack you purchased. SimplyConnect o ers a $40 U.S. Travel Pack that includes 50 minutes of calls, unlimited text messagesand200 MB of data allowance that you can use while travelling. Travel packs are typically applicable for 1 month from the date of purchase or until the features of the travel packs are used up. 4. Get a plan with roaming usage Some Canadian providers have options for plans that include U.S. roaming usage. This type of plan usually includes minutes, texts and data that can be used either in Canada or in the U.S. For example, SimplyConnect’s Canada/U.S. plans include cell phone usage for bothCanadaand theU.S. SimplyConnect’s Canada/U.S. plans prevent unexpected and expensive roaming charges while travelling in Canada and the U.S. These plans are perfect for Canadian Snowbirds who travel back and forth to both countries - one plan, one phone number andone SIM card for both your Canadian and U.S. wireless needs. O to the U.S. for a month? For 3 months? You will never have to worry about cross-border calling costs, switching plans, temporary numbers or changing SIM cards ever again. Travel Seamlessly Choose from our Individual Canada/U.S. planspacked with the right features to keep you connected while away or choose from our Couples Canada/U.S. plans that you can share when travelling with a loved one. Have a seamless travel experience with Canada/U.S. plans! Call 1-888-281-2105or visit simplyconnect.ca/canada-us-plans. WHAT YOU NEED TO KNOW ABOUT MOBILE ROAMING UNDERSTANDING ROAMING

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